Contact us

We ship directly to your home.You can request the shipment of the products purchased at another address other than your home, simply by indicating the new address in the space of order during compilation.

It is necessary to enter a telephone number in your Account, to be contacted by the courrier for delivery.

The Courier does not deliver on Saturdays, Sundays and public holidays, so the delivery time will be postponed to the first subsequent working day.

All items are shipped in packaging relate to the material and the size of the article, with boxes or padded envelopes professional. For fragile products we will adoperate adequate protection in order to ensure the integrity of the product for the whole transport.

We will value from time to time which shipping method to use through a carrier selected specifically for the customer. The most widely used carrier  is UPS, obviouslyPelletteriascalvini has the freedom to choose other couriers according to the characteristics of the package and shipping zone. Shipments are traceable and the code is released after shipment via email.

Pelletteriascalviniis not liable for damages of any reason not attributable to his own will, it is necessary to check the integrity of the product once delivered by the carrier before the carrier moves away, if there was some defect in the product (missing pieces or scratches / faults ) indicate this immediately to the carrier and sign with reservations.

In the event of damage to the goods due to the shipping carrier, you will be refunded only if the protest is by opening the package in front of the postman or carrier and accepting it with reservations. Otherwise you cannot file a claim with shipping carrier.

We also have an insurance for every item we send based on its value, so if the package gets lost we’ll be able to resend it to you as soon as possible.

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