Shipment of your parcel
You can request the shipment of the products purchased at another address other than your home, simply by indicating the new address in the space of order during compilation.
It is necessary to enter a telephone number in your Account, to be contacted by the courrier for delivery. The Courier does not deliver on Saturdays, Sundays and public holidays, so the delivery time will be postponed to the first subsequent working day.
Shipments are traceable and the code is released after shipment via email. Pelletteria Scalvini is not liable for damages of any reason not attributable to his own will, it is necessary to check the integrity of the product once delivered by the carrier before the carrier moves away, if there was some defect in the product (missing pieces or scratches / faults ) indicate this immediately to the carrier and sign with reservations. In the event of damage to the goods due to the shipping carrier, you will be refunded only if the protest is by opening the package in front of the postman or carrier and accepting it with reservations.Otherwise you cannot file a claim with shipping carrier.
We also have an insurance for every item we send based on its value, so if the package gets lost we’ll be able to resend it to you as soon as possible.